QUALITY MANAGEMENT SYSTEM POLICY
As “Levant Maritime Insurance” we will always adhere to the philosophy of sustainable development and will continue to contribute to the development of the insurance sector in which we operate by continuously improving every business process in accordance with this understanding.
We will shape all of our processes and investments according to this principle by prioritizing controls and measures related to the health and safety of our employees. The most important resource for us is staff working with devotion. For this reason, we will ensure the continuous development of our staff and we will continue to show every sensitivity necessary for every staff member to feel themselves as a valuable member of this large family.
We will continue to work in full compliance with these regulations with the self-evaluation system we have established by continuously scanning national and international standards and legal regulations. We will not leave quality and safety to chance by integrating our continuous development philosophy into “ISO Management Standards” rules We will make this understanding a corporate culture by emphasizing the importance of systematic work in a way that it is felt at all levels in our organization.
We will design and implement each of our business processes keeping customer satisfaction in mind. We will continue to offer products and services beyond expectations by continuously analyzing customer expectations. In addition, we will accept our suppliers who work with us as part of our team according to the “quality is a team work” philosophy and integrate them into our quality management system to contribute to their development.
OUR MISSION/VALUES
Our mission is to have an expansive sales and marketing structure in the ” Watercraft Protection and Indemnity Insurance Sector” with an innovative and leading corporate identity. Our principle is also to provide highest after sales service quality to our clients in order to become a medium term determining and important market maker with destructive enterprises.
Corporate Mission
- Provide innovative and leading qualifications to the sector,
- Secure short range premiums stay in national boundaries,
- Provide a wider range of service with improved products,
- Provide highest service by provided covers and high limits to the Marine Sector,
- Create quality and fast services by continuously updated analysis during all stages of the operation.
Corporate Values
Fair; Staying in equal distance clients, brokers and other sector representatives during the operation in order to provide fair services.
Transparent; Being transparent during all stages of the operation.
Dependable; All commitments given by employees and brokers to clients will be provided completly and on time.
Innovative; Reaching profitable and efficient solutions by using latest technology with consideration of human values.
Dynamic; Adapting to the changing social and economic environment with our young and dynamic structure, without compromising of our values.